Refund Policy

- Return date is calculated based on receiving date (on minutes of product handover or purchasing receipt. In case there is an inconsistency in minutes of product handover and purchasing receipt, date will be based on minutes of product handover) to returning date when customer bring product to FPT Service center.

- Receipt fee is calculated based on retail price with VAT (purchasing price)

- Return fee:

Receipt date

With Manufacturer Defect

Without manufacture defect

0-15 days

Free of charge

20% deduct to purchasing price

16-30 days

10% deduct to purchasing price

25% deduct to purchasing price

Above 30 days

Customer to bring product to Brand Customer Service

5% additional deduct to purchasing price

 

Other fees, if any:

- Product without box: 2% of purchasing price

- Product without accessories: 5% of accessories purchasing price

- Product with visible damage on cover: 5% of purchasing price

- Promotional product: based on public price of FPT company

- Other cash promotion