Products are deemed to be returned at FPT Service Center. FPT shall accept return, if products are verified with conditions below:
- The customer is responsible for the return of the product and the associated shipping cost to FPT Service Center.
- Valid purchasing receipt is available without tearing and folding or ink fading.
- Warranty card (if any) is available.
- Promotion gift with the product shall be returned with the product.
- The product should be returned in its original packaging, including all accessories and manuals.
- Physical damage and/or physical modifications will void the return policy of any Acer product. All physically damaged merchandise will be returned to the customer and the return policy will be null and void.
- After verifying aforementioned conditions above, if the product is not listed in return policy.
- Customer shall be requested to present ID or passport at FPT Service Center to apply Return policy.
- In order to check defect source, FPT service employee shall need to check internal parts with customer consent.